Frequently asked questions
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How do I get my shipping label for my package?
A package won’t get very far without the very important shipping label. You can print these out from your Parcel Monkey account or from the shipping confirmation email. To find your shipping label once you have booked, just got to My Account > Orders and from there you will able to print it.
It is essential that once you have printed them out that you attach them securely to the outside of the package so that the couriers handling the item know where to deliver the item to and can scan them with no issues.
For further information about how you should attach the shipping labels have a read of our guide.
Some of our international courier services come with a label that only has a US address on such as DHL eCommerce. This label will ensure your package is shipped to the sorting facility operated by our courier partners who will then scan in your package and attach the international label before they post it overseas.
When you place an order using our shipping calculator, it doesn’t matter which courier you select, a label will be provided, the same as for Drop Off services. At the moment we do not offer a service where labels are provided by the courier, so you will require a printer to book with Parcel Monkey.
You can also find your Customs Documents for international shipping in the same places and these also need to be attached to the outside of the package before you ship it.