Change your Language, Currency and Measurement Preferences.

  • Send a Parcel
  • Tracking
  • Login
  • Sign up

Frequently asked questions

Get an instant quote and book now

Where's your parcel going?

Get a Quote

kg
  1. Home
  2. FAQs
  3. Collections

What time will my package be collected?

Delivery companies make package collections throughout the day and they do not normally provide you with a set time of when they will come to collect. If you are able to wait at home for the package to be picked up, the collection windows the couriers use are from 8 am to 6 pm.

If the courier does come and you are not in they may leave a calling card with further instructions but if not just contact our customer support team and we will be happy to rebook a new collection slot for you. Parcel Monkey is not a courier so we do not make the collections, but we will contact the service provider and resolve any missed collection issues for you. 

Not able to wait at home? Book a collection from a work address. Another option is to leave the package with someone else you know and trust and when you book the delivery company, set up the collection from their address.

If this type of collected service is not suitable for you, why not book a drop off option such as DHL eCommerce, or choose from many of our other drop off services. 

Still need help?
Ask a general question
  • Home
  • Send a Parcel
  • Track a Parcel
  • FAQs
  • Preferences
  • Site Search
  • About Us
  • International Shipping
  • Shipping Companies
  • International Parcel Delivery
  • Blog
  • Delivery Services
  • Selling Guides
  • How To Guides
  • Terms & Conditions
  • Acceptable Use Policy
  • Privacy policy
  • Cookie policy
  • Hope for Children
  • Sitemap
  • © Parcel Monkey 2021
American Express Diners Club Discover MasterCard PayPal VISA

TrustPilot logo

  • Italiano
  • English
  • australia
  • belgiĆ«
  • deutschland
  • espaƱa
  • france
  • italia
  • nederland
  • united kingdom
  • united states
We offset our carbon footprint via Ecologi
  • Basket
  • Home
  • Send a Parcel
  • Track a Parcel
  • Login / Register
  • Orders
  • International Shipping
    • Africa

      • Shipping to Kenya
      • Shipping to Nigeria
      • Shipping to South Africa
      Africa
    • Asia

      • Shipping to Bangladesh
      • Shipping to China
      • Shipping to South Korea
      Asia
    • Caribbean

      Caribbean
    • Europe

      • Shipping to Belgium
      • Shipping to France
      • Shipping to Germany
      • Shipping to Ireland
      • Shipping to Italy
      • Shipping to Netherlands
      • Shipping to Portugal
      • Shipping to Spain
      • Shipping to United Kingdom
      Europe
    • Middle East

      • Shipping to Egypt
      • Shipping to Israel
      • Shipping to United Arab Emirates
      Middle East
    • North America

      • Shipping to Canada
      • Shipping to USA
      North America
    • Oceania

      • Shipping to Australia
      • Shipping to New Zealand
      Oceania
    • South America

      • Shipping to Argentina
      • Shipping to Brazil
      • Shipping to Colombia
      South America
    • All shipping destinations
  • Delivery Services
    • Expedited Shipping
    • Flat Rate Shipping
    • Ground Shipping
    • Overnight Shipping
    • Shipping Large Items
    • Small Package Shipping
    • Standard Shipping
    • ePacket Shipping
    • All delivery services
  • Shipping Companies
    • Aramex Shipping
    • Australia Post
    • BPost Shipping
    • Chronopost Shipping
    • Colissimo Shipping
    • DHL Shipping
    • DPD Shipping
    • Parcelforce Shipping
    • Purolator Shipping
    • SDA
    • TrakPak Shipping
    • UPS Shipping
    • USPS Shipping
    • All shipping companies
  • Blog
  • How To Guides
    • How to attach customs documents
    • How to ship fishing rods
    • All shipping guides
  • About Us
  • Site Search
  • FAQs
  • Preferences