What Is Customs?
If you're sending a package internationally for the first time, you may have lots of questions about customs. For example, what is customs? Well, customs are an authority that controls what comes into and goes out of a country. Customs officers are responsible for:
Ensuring no illegal or prohibited items get into the country
Ensuring that the government they represent receives tax and duty for goods that are liable for charges
Customs has the authority to hold any shipment for any reason and for any length of time. If additional information is required, the local Customs authority will reach out to the recipient directly (so long as proper contact information is provided) to obtain what is necessary to clear the package for import. Incorrect receiver information can cause long delays in delivery as Customs may then contact the carrier concerned who in turn will eventually make contact with us the booking agent. We will then reach out to our customer, the sender, but this can be a lengthy process which is why full recipient details are so important.
Nearly every country's customs rules differ in some way or another, so it's vital you check up on what the guidelines are for the country you're sending to, before you send anything.
At Parcel Monkey we make international shipping, not just affordable, but easy too. When you get an international shipping quote through our shipping calculator, we'll help you complete any necessary customs documents as part of the booking process.