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DDU stands for ‘Delivery Duty Unpaid’ and this is how packages are shipped via Parcel Monkey. DDP stands for ‘Delivery Duty Paid’, which is not something we offer.
Each country we offer shipping to has different rules and taxes on what is to be charged and how much, so it is much easier for the shipper to ship the package DDU and to make the recipient aware that there may be customs fees to pay.
It is important therefore to declare the value of your items correctly and provide the correct contact details, a telephone number and email address, for the recipient. This information should be provided to us during the booking process on the customs form, which should then be printed and attached to the outside of your box.
DDU means the receiver will be contacted by customs once the shipment has arrived to make payment of any customs duty owed. Once this has been paid the package is released for delivery. If customs are not able to make contact with the customer it can see the package returned or delayed, which is why it is essential to provide correct contact information.
The most important thing about DDU is being upfront and honest about Customs Charges with your customer or recipient. You should explain how taxes and duties will be handled in your shipping policy plus;
On your product pages
In your checkout process
In any confirmation emails
Learn more about Customs Clearance and get familiar with how customs fees are calculated and paid.