Customer Reviews For USA Express International
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By Shelly on 21/12/2017
After an initial issue that got resolved quickly this parcel arrived without any issues. Thank you.
Agent replied on 31/05/2018
Thank you very much for using our service, we look forward to seeing you again. Have a great day!!!
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Bad, Disappointed!!
By Chin Spd on 20/12/2017
This my first time trying this, and it’s terrible! After ready so many reviews I decided to give it a try. I noticed some people having problem with destination’s custom. But in this case DHL decided to go ahead and clear my package from custom with out any of the recipients consence. They just suddenly show up to your door and ask you to pay $120! What is all this about?
Agent replied on 02/01/2018
Hi Chin
All shipments are subject to customs duties and taxes at destination. This is charged by the customs department in the destination country and is based upon the value that you declared on the shipment and Parcel Monkey does not have any control over this process -
First time user very happy
By Debra Silverman on 20/12/2017
I didn’t know anything about this service but my daughter who recently relocated from US to London told me about it. The service was quick and much less expensive than the post office or any other service. Great tracking and great customer service.
Agent replied on 31/05/2018
Thank you very much for using our service, we look forward to seeing you again. Have a great day!!!
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By Karen on 20/12/2017
You guys are awesome!!!
Agent replied on 31/05/2018
Thank you very much for using our service, we look forward to seeing you again. Have a great day!!!
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Awesome Service
By Donna B on 20/12/2017
I was skeptical as this service was about 20% the cost of all others. But since I wasn't willing to pay the price of the other options, decided I would give this a try. I was shipping a care package box from US to London. My shipment was picked up on time & delivered in 5 business days. Parcel Monkey promised delivery in 2 - 5 business day, so right on time. All other services projected approx 10 day delivery for much higher cost. Package was received in good shape, nothing broken. I will definitely use Parcel Monkey for all my future shipping needs.
Agent replied on 31/05/2018
Thank you very much for using our service, we look forward to seeing you again. Have a great day!!!