Customer Reviews For USA Express International
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WHAT A LUCKY FIND!! = )
By Jayne on 03/01/2018
I am so lucky that I found Parcel Monkey/USA Express International for shipping outside of the USA! I have found that it is much faster than USPS and at least $20 cheaper per shipment too!
Agent replied on 31/05/2018
Thank you very much for using our service, we look forward to seeing you again. Have a great day!!!
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By Elaine Brown on 03/01/2018
the service was faster than I had expected for an international shipment. The thing I wasn't happy about was the duty/taxes that the receiver had to pay in order to receive their Christmas gift. If I would have been aware of these fees up front, it wouldn't have been so bad.
Agent replied on 31/05/2018
Thank you very much for using our service, we look forward to seeing you again. Have a great day!!!
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By MAXIME HERNANDEZ on 03/01/2018
Agent replied on 31/05/2018
Thank you very much for using our service, we look forward to seeing you again. Have a great day!!!
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NEVER use this company, EVER
By Crystal L on 03/01/2018
Worst service ever! People have no idea what they are doing. Have spoke to 4 different people they give stupid responses that do not answer your question. They sent FedEx to pick up package without providing label. Got run around of getting label to even print. FedEx had to come twice because they didn't send me label. They got the package at their facility, have had it over a week and still not sent out for destination. They can't provided tracking nor did the know they had package. Even though they are ones who provided first label that has tracking on it confirming they got it. Now no one knows where package is.
Agent replied on 10/01/2018
Hi Crystal
Sorry for the issues that you faced with our service. Your label is always available in your Dashboard on parcelmonkey.com
The shipment has been delivered in New Zealand via the tracking number that we provided you with
Thank You -
By Samantha Sheldon Ludwig on 03/01/2018
Lots of my belongs were broken.
Agent replied on 10/01/2018
Hi Samantha
I am sorry some of the items have been broken - Unfortunately this can happen with International Shipping. You can file a claim through our insurance provider.
If you open a CRM through the platform you can receive the information on how to file a claim
Thank You