Customer Reviews For USA Express International

Wish they had a 0 stars for rating, 1 star is way too much

By Iryna Wilson on 28/03/2018

First, they made me pay tax duties for the items that I shouldn't pay taxes for - I had used baby clothes and accessories, 30lbs, they charges $137 for delivery plus #299 for the import tax. When I contacted them to ask why so much in tax for used clothes, they said it's because I marked it as a 'gift'. Well, it was a gift, it's not like I am gonna charge for used clothes.
Anyway, after arguing with them for hours, I ended up paying the tax money (which is more than the package was worth)
The next day the courier calls the recipient, says they have to go pick it up and pay the tax money in cash, otherwise he wouldn't give the shipment to her. She told him that we paid with the card, and she has the receipt number, but he was rude, said he doesn't care, and only will accept cash. He made her cry (she was at the hospital with pregnancy complications)
Dear "agent' who replied to this - what about your courier being rude and unprofessional, and demanding more cash money?

By Awais Wasim on 20/03/2018

Great service

By Michael Beck on 20/03/2018

Saved me about $25 over the postal service and international delivery was 8 days. I'll use Parcel Monkey again.

By Angela Zara on 19/03/2018

except for 11-22 days service that I totally wont approve of (used it once got nearly 26 days to get there) this 2-5 days service is good always get there on time ! I mean 2-6 days they better say ! as a couple of times my items passed 5 days!

Dhl in Greece is the worst

By thanasis P on 19/03/2018

Took the parcel only 4 days from Dallas Texas to arrive in Greece and took Dhl 10 more days to take it through customs and deliver it, a total of 14 days and an extra 50$ . So much for 3-5 days delivery