Customer Reviews For USA Express International
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By Michelle Van Dever on 13/11/2017
Agent replied on 31/05/2018
Thank you very much for using our service, we look forward to seeing you again. Have a great day!!!
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By mohammad merchant on 13/11/2017
Agent replied on 31/05/2018
Thank you very much for using our service, we look forward to seeing you again. Have a great day!!!
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They don't know the address to their own shipping Warehouse! Lost package.
By Justin on 08/05/2018
UPDATE: Parcel Monkey encouraged me to give their service one more shot. This time they successfully delivered a package from Mexico to California for me without issue.
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Parcel Monkey didn't have the correct address to their own warehouse on the shipping label. So FedEx picked the package up at my house and then tried to send it to the wrong address, which was rejected, and then the parcel was lost from there. The bag has been lost for 1 month. I was shipping equipment to Scotland for an international sports competition and it never arrived. It will cost me almost $1500 to replace the lost equipment. The very frustrating part is that if you need customer service, this entire site is designed around online chat and messaging. You cannot talk to Parcel Monkey customer service over the phone which fundamentally makes for poor customer service.
A shipping company that doesn't know the address to their own warehouse! I will not use their service again.Agent replied on 14/11/2017
Hi Justin
The shipment had a label error created by Fedex which we have worked to correct
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Good service appreciated
By Dan P. on 11/11/2017
Packaged delivered from Seattle to China in less than a week for the lowest cost and delivered in excellent condition. That is worth 5 stars.
Agent replied on 31/05/2018
Thank you very much for using our service, we look forward to seeing you again. Have a great day!!!
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By Matt Smith on 10/11/2017
Agent replied on 31/05/2018
Thank you very much for using our service, we look forward to seeing you again. Have a great day!!!